Warranty and returns

This text was machine translated. The original is available in Latvian.

The goods in the catalogue carry a warranty of 1–2 years, provided that they are operated in accordance with the instructions for use. 

For certain goods the warranty period exceeds 2 years. To find out more about the warranty conditions and terms, please call or send an e-mail.

Tel. +37129185988, e-mail: [email protected]

The warranty conditions are specified in the description of each product. In the event of manufacturing defects discovered within the warranty period, the tools will be repaired free of charge. Warranty repair requires a proof of purchase – a delivery note clearly showing the date of purchase, the names of the seller and the buyer, and the name of the purchased item.

The warranty is not valid if:

• the tool has not been used appropriately, for example, if its power rating has been exceeded or an unsuitable function has been selected;
• the tool has been damaged intentionally or through negligence;
• the damage has occurred through contact with foreign objects (for example, sand, stones, etc.) or in similar cases;
• the conditions set out in the tool’s instructions for use are not observed (for example, connection to an unsuitable voltage);
• the warranty does not cover the natural wear and tear of the tool and cases where the tool maintenance conditions are not observed.

A description of the use of each product is available in its instructions for use, which are included with the product.

The Consumer Rights Protection Law defines a consumer as a natural person who purchases goods or a service for a purpose that is not connected with their economic or professional activity. A consumer is entitled to submit a claim to the seller in accordance with the procedure laid down in the Consumer Rights Protection Law.

Returning goods

RIGHT OF WITHDRAWAL:

1.Regulations No. 255 of the Cabinet of Ministers of the Republic of Latvia on distance contracts provide that the customer has the right to withdraw from the contract within 14 calendar days and return the goods to the seller.
The purpose of the Cabinet of Ministers Regulations on distance contracts is to protect consumers from online purchases where, when ordering goods, the consumer cannot verify before purchase that the chosen goods fully meet the consumer’s requirements.

2.The Consumer Rights Protection Law provides that the consumer is responsible for preserving the quality and safety of the goods during the period for exercising the right of withdrawal

3. An application to return goods that do not conform to the terms of the contract must be submitted in accordance with the procedure laid down in Cabinet of Ministers Regulations No. 631 “Procedure for Submitting and Examining a Consumer Claim Regarding Goods or Services Not Conforming to the Terms of the Contract”, using the Buyer’s personal account opened in the Online Shop;

4. The Buyer may exercise the right of withdrawal and unilaterally withdraw from the purchase contract within 14 calendar days after delivery of the relevant goods. The Buyer cannot exercise the right of withdrawal if:

a) the goods, by their nature, cannot be returned, or are perishable or quickly consumed;

b) the goods have been ordered at the customer’s special request (non-standard goods, or a quantity of goods that is not available in the online shop’s regular sales);

c) the goods have been damaged after delivery;

d) in other cases provided for by law;

5. To exercise the right of withdrawal, the Buyer submits a goods return application through the personal account opened for the Buyer in the Online Shop and provides in it all the necessary data. The Seller examines the circumstances stated in the application within 10 (ten) days from the date on which the goods return application was submitted through the Buyer’s personal account in the Online Shop, and, where necessary, contacts the Buyer if the application is not justified;

6. When the right of withdrawal is exercised, the Buyer shall, at their own expense, return the goods within 14 days after receiving them/

7. The Seller shall refund to the Buyer the price of the goods that the Buyer has returned to the Seller by exercising the right of withdrawal in accordance with the procedure laid down in this Agreement within 14 (fourteen) calendar days after receiving the goods.

8. If the Buyer returns goods to the Seller by exercising the right of withdrawal, the delivery fee is not refunded to the Buyer.

9. The costs of returning goods, except where goods that do not conform to the terms of the Agreement are returned, shall be borne by the Buyer;

6.9. The Buyer is responsible for preserving the quality and safety of the goods during the period for exercising the right of withdrawal. The Buyer is liable for any diminished value of the goods if the goods have been used in a manner incompatible with the principle of good faith, including used for a purpose other than ascertaining the characteristics or functioning of the goods. The goods must be undamaged, must not have lost their appearance (labels not removed or damaged, protective films not torn off, etc.) and must be unused. The goods must be returned in their original packaging, in the same configuration in which they were received, together with the delivery documents for the goods, as well as the instructions for use and other accessories of the goods. If the goods are incomplete, damaged, untidy or not properly packaged, the Seller has the right to refuse to accept the goods and not to refund the money paid by the Buyer for the goods.

6.10. Return of goods under warranty; The Buyer sends the goods at their own expense. The goods are then delivered to authorised service centres. Repair of the goods may take up to 1 month. Due to the Buyer’s fault, or as a result of improper operation, warranty repair may be refused and an invoice may be issued to the Buyer for a chargeable warranty repair. After the repair, the Seller delivers the goods back to the address specified by the Buyer in the contract.

Goods return form